Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution
Zoom Video Communications, Inc. - Class A (ZM)
Last zoom video communications, inc. - class a earnings: 3/4 04:20 pm
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Source: GlobeNewswire
New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% of consumers saying chatbots fail to resolve their issues, Zoom Virtual Agent 3.0 can help organizations close that gap SAN JOSE, Calif., Feb. 24, 2026 (GLOBE NEWSWIRE) -- Today Zoom Communications, Inc. (NASDAQ: ZM) unveiled Zoom Virtual Agent 3.0 (ZVA), the next evolution in agentic automation. ZVA introduces a new execution architecture and expanded AI capabilities designed to resolve customer issues end to end, seamlessly hand off to human agents, and help enterprises shift from transactional service interactions to connected customer relationships. Organizations face growing pressure to automate more customer service interactions as volumes rise and cost efficiency becomes a priority. Enterprises are entering what Zoom calls the “resolution economy,” where competitive advantage is defined not by speed, but by first-contact resolution
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News
- Want Exposure to Anthropic? Then Buy This AI Software Stock. [Yahoo! Finance]Yahoo! Finance
- Zoom Communications (ZM) had its price target lowered by Sanford C. Bernstein from $90.00 to $88.00. They now have a "market perform" rating on the stock.MarketBeat
- Zoom Communications (ZM) had its price target raised by KeyCorp from $69.00 to $74.00. They now have an "underweight" rating on the stock.MarketBeat
- Zoom Communications (ZM) had its price target lowered by BTIG Research from $105.00 to $100.00. They now have a "buy" rating on the stock.MarketBeat
- Zoom Communications (ZM) had its "buy" rating reaffirmed by Rosenblatt Securities. They now have a $115.00 price target on the stock.MarketBeat
ZM
Earnings
- 2/25/26 - Beat
ZM
Sec Filings
- 3/2/26 - Form S-8
- 2/27/26 - Form 10-K
- 2/25/26 - Form 8-K
- ZM's page on the SEC website