transcosmos announced the results of "Online Shopping Trends Survey in 10 Asian Cities 2020"
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TOKYO (PRWEB) April 21, 2020 transcosmos inc. conducted the "Online Shopping Trends Survey in 10 Asian Cities 2020" in order to gauge consumers' experiences regarding online shopping across major Asian cities.? Visit transcosmos research department's official blog for detailed survey results (Japanese only).URL: https://blog.trans-cosmos.co.jp/research/20200305_onlineshopping-survey.htmlIn addition to identifying the changes of online shopping behaviors over the past 3 years, such as the usage of cross-border e-commerce, this year transcosmos chose "Customer Experiences (CX) in Asia" as the main topic of the survey. The results revealed specific "negative experiences" that prevent online shoppers using the same e-commerce website and "positive experiences" making them return.¦ Key findings1. The primary cause of a negative experience is the quality of the product image. For example, "the product delivered differed significantly from the photo" became the top reason in most cites, esp
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