Instacart to pay $60M to settle FTC claims it deceived consumers [TechCrunch]
Maplebear Inc. (CART)
US:NASDAQ Investor Relations:
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Source: TechCrunch
The federal agency alleged Instacart misled consumers with unlawful tactics, causing them to pay higher fees while also denying refunds. The Federal Trade Commission (FTC) stated Instacart's ‘free delivery' claims are misleading because customers are still required to pay a mandatory service fee, which can add up to 15% to their total order. The agency also said the delivery platform's “100% satisfaction guarantee” promise is false because it implies it will provide full refunds when consumers are not fully satisfied with their orders, which is typically not the case when people receive late deliveries or unprofessional service. Additionally, Instacart hid the refund option from the “self-service” menu that consumers use to report problems with their orders, making people believe they could only get a credit toward a future order rather than a refund, the FTC claimed. Instacart also failed to clearly disclose terms relating to the Instacart+ membership enrollment process, the
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CART
News
- Instacart agrees to $60 million settlement with FTC [CBS News]CBS News
- Does FTC Scrutiny Of Instacart's AI Pricing And Disclosures Change The Bull Case For Maplebear (CART)? [Yahoo! Finance]Yahoo! Finance
- Presidential plaques, affordability crisis, archives of Black beauty: Catch up on the day's stories [CNN]CNN
- Instacart to pay $60 million in refunds after feds allege it deceived customers [CBS News]CBS News
- Instacart settles with FTC over deceptive practices but faces separate investigation into prices [Yahoo! Finance Canada]Yahoo! Finance Canada
CART
Earnings
- 11/11/25 - Beat
CART
Sec Filings
- 12/15/25 - Form 144
- 11/25/25 - Form 8-K
- 11/25/25 - Form 4
- CART's page on the SEC website