Want World Class Customer Service? Add Kindness And Trust [Forbes]
Loews Corporation (L)
Last loews corporation earnings: 2/10 06:00 am
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Source: Forbes
Want World Class Customer Service? Add Kindness And Trust Showing Kindness Getty In my almost four decades of work with iconic brands like The Walt Disney World Dolphin and Loews Hotels, I saw undeniable patterns. These organizations and others like them that we revere have, on purpose, baked in the ingredients of kindness and trust into their customer service process. These two ingredients have to be there for them to continue to elate their clients and those they serve. Trust is foundational, and here’s why. If you don’t believe that your customer facing employees are capable enough to empower them, then you are short circuiting the delivery mechanism in a big way. If you think that your employees can’t be trusted, then they will never do their best work. If monitoring them is more important than encouraging them and giving them room to make their own decisions about how best to satisfy your customers, then expect a less than stellar experience. If all this freedom worries you here’
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News
- Mindful Consumption Gets A Bespoke Feel With New Loews ‘Free Spirited' Program [Forbes]Forbes
- Loews Corporation to Release First Quarter 2024 Results on May 6, 2024PR Newswire
- RUCKUS Networks Launches AI-Driven Solutions for Hospitality [Yahoo! Finance]Yahoo! Finance
- NYC power lunch makes comeback as more workers return to office [Yahoo! Finance]Yahoo! Finance
- Loews Hotels & Co Launches "Free Spirited" Programming [Yahoo! Finance]Yahoo! Finance
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Sec Filings
- 4/23/24 - Form 8-K
- 4/3/24 - Form ARS
- 4/3/24 - Form DEFA14A
- L's page on the SEC website