Minnesota reaches settlement with Lyft after blind student denied rides over service dog [CBS News]
Lyft, Inc. - Class A (LYFT)
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Source: CBS News
The Minnesota Department of Human Rights said Lyft violated state civil rights law when drivers canceled multiple rides for Tori Andres between November 2021 and January 2023 after learning she was traveling with her guide dog, Alfred. The state investigation found that in one instance, a Lyft driver hung up the phone and canceled the ride immediately after being told about the service animal. In another case, two separate drivers canceled within minutes of each other after seeing the service dog, causing Andres to miss a medical appointment. Under the new measures, Lyft drivers who attempt to cancel a ride for a passenger traveling with a disclosed service animal will immediately receive an in-app message warning that doing so violates both the law and company policy and may lead to termination. "For people with disabilities, access to rideshares like Lyft is not a convenience; it is a civil right," said Minnesota Department of Human Rights Commissioner Rebecca Lucero. The s
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