Retailers face another challenge during coronavirus: Handling returns [MSNBC.com]
Macy's Inc (M)
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Source: MSNBC.com
An employee rings up a customer at the Macy's Inc. flagship store in New York.Ron Antonelli | Bloomberg | Getty ImagesA new reality for retailers includes temporarily shuttered storefronts and steep sales declines. Part of that equation includes a more complex issue: Handling shoppers' returns.Macy's, Gap and other retailers are adjusting return windows to ease customers' worries about getting their money back, if they buy clothing and other items online as stores are dark.Longer return windows add another level of complexity to how retailers are managing their businesses during thecoronavirusThe challenges — such as trying to resell returned merchandise and simply finding enough workers to help process returns in distribution centers — could end up hurting department store chains and apparel retailers the most. Typically, about 17% of apparel is returned to retailers, making it one of the most-returned categories of goods, according to an analysis by 1010data.Even before Covid-19 hit
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News
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