Americans were disappointed in chain restaurants even before the pandemic [CNNMoney.com]
McDonald's Corporation (MCD)
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Source: CNNMoney.com
Americans were disappointed in chain restaurants even before the pandemic New York (CNN Business) The coronavirus pandemic dealt a devastating blow to restaurants. But even before the crisis hit, the industry had another problem: Customer satisfaction was falling at America's biggest chains. US customers were less satisfied with their restaurant experiences in the 12 months from April 2019 to March 2020 compared to the year before, according to a report released Tuesday by the American Customer Satisfaction Index, which surveys consumers across different sectors. That could hurt restaurants' ability to draw customers back in as they reopen. "Before the pandemic hit, customer satisfaction with both full-service and limited-service restaurants was heading in the wrong direction," the report states. Even before the pandemic, customers were growing less satisfied with restaurants. The scores, measured on a scale of 0 to 100, showed that customers at f
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MCD
Earnings
- 2/5/24 - Beat
MCD
Sec Filings
- 4/23/24 - Form 144
- 4/23/24 - Form 4
- 4/18/24 - Form PX14A6G
- MCD's page on the SEC website