Mazda Continues to Elevate Customer Experience With 300th Open-Concept Dealership [Yahoo! Finance]
MAZDA MOTOR CORP UNSP/ADR (MZDAY)
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Source: Yahoo! Finance
May 7, 2024 /PRNewswire/ -- Mazda North American Operations (MNAO) has opened its 300 th Retail Evolution (RE) dealership with Luther Mazda in Kansas City, Mo. Mazda's Retail Evolution program, in the market since 2014, is focused on uplifting customer experience through upscale, open-concept floor plans that offer a higher level of business transparency and customer satisfaction. "The opening of the 300th Retail Evolution dealership is a testament to our dedication to providing customers an uplifted experience at every touchpoint with Mazda," said Tim Manning , senior VP of retail operations at Mazda North American Operations. "Throughout this journey, we have remained focused on elevating the in-dealership experience. Across our Retail Evolution locations, dealer owner loyalty is up 4.3 percentage points, and service retention is up 5.2 percentage points." "We strongly believe in the future of Mazda and our investment in Retail Evolution is a symbol to our employees, guests, and
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