How Financial Services Can Move Past Experimentation With Generative AI [Forbes]
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Source: Forbes
One of the reasons why generative AI is creating such excitement is that it promises to reinvent businesses across all industries, financial services included. But banks and insurance companies have, over many decades and in many areas, remained stubbornly labor intensive and inefficient. Given the cost and risk of transformation, together with the inherent conservatism of these sectors and the prudential effect of regulation, gradual change has always the more appealing option. This time, however, they may not have a choice. This is because generative AI is different than other tech innovations. Even the internet and mobile phones had limited impact compared to generative AI, which seems likely to affect every part of every financial services provider. I am utterly convinced that the advent of this technology will prove to be a watershed for financial services, as it will for most other industries. But I also understand the skepticism and the caution. The question is: will thi
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