How Seismic's AI incubation team became its ultimate AI strategy [Fortune]
ServiceNow, Inc. (NOW)
Last servicenow, inc. earnings: 4/29 04:10 pm
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Source: Fortune
They are working with more uncertainty and fewer rules, and their mandate is to fail fast. Carefully staffed with the company's most forward-thinking “10x engineers”—a common term for those who deliver far more value than their peers—this incubation team is building AI products for Seismic's customers and guiding its internal workforce. For example, they launched an agent to create presentations using content from approved sources and a tool for role-playing sales conversations. Most important, however, they are not just trying to push the technological edge but are laser-focused on specific use cases that will benefit the business. They are also accountable for the success of every product they create. When generative AI launched the new AI boom, Seismic realized the technology would have to drive both the company's innovation priorities as well as how it operates internally, according to Krish Mantripragada, the company's chief technology and product officer. “So under that so
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