Australia's Qantas Airways expands frequent flyer loyalty programme [Yahoo! Finance]
QANTAS AIR LTD S/ADR NEW (QABSY)
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Source: Yahoo! Finance
through points, as the Australian carrier plans to spend more on customers in a bid to fix its battered reputation. The points required to book the airline's new "Classic Plus" reward seats will be more than its existing "Classic" seats and will vary like normal air fares, meaning they will be lower during off-peak periods or when booking early. The company had one of its most reputationally damaging years in 2023, as it defended a competition regulator lawsuit over selling tickets to already-cancelled flights and as a court found the airline sacked 1,700 ground staff illegally in 2020. Qantas has since promised to focus more on customer benefits and engagement, and expects to invest A$120 million ($78.74 million) in fiscal 2025 for the new program. It also expects the benefits from the program to outweigh the cost of investment in the first half of fiscal 2026. The carrier added it expects the Qantas Loyalty division to deliver underlying earnings before interests and taxes b
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News
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- Privacy breach at Australian airline Qantas gives access to other customers' details [MSNBC.com]MSNBC.com
- Privacy breach at Australian airline Qantas gives access to other customers' details [CNBC]CNBC
- Qantas Investigates Potential Hack of Frequent Flyer Loyalty App [BNN Bloomberg (Canada)]BNN Bloomberg
- Travelers stranded as Australian airline cancels all flights [Yahoo! Finance]Yahoo! Finance