Businesses are in the ‘third quarter' of the AI contest, says Walmart International's CEO—but people are still figuring out how best to use the new tech [Fortune]
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Source: Fortune
That helped spark a rush to embrace generative AI: CEOs littered their earnings statements with references to the new technology, and investors sent shares of companies like Nvidia and Microsoft to record highs. But in truth, companies have been thinking about and using AI long before ChatGPT's debut. “AI has been the lifeblood of most organizations for the last 10 years,” said Kathryn McLay, CEO of Walmart International, at the Fortune Innovation Forum in Hong Kong on Wednesday. “I'm excited about what gen AI can bring,” McLay noted. “I don't think the game's just started, we're at the third quarter.” But the Walmart International CEO acknowledged that businesses still don't know what to do with AI. “People are struggling with how to work out what are the best use cases for generative AI, and they want it to run 500 things,” she said. Walmart already thinks carefully about customer data, using metrics like the Net Promoter Score—which measures how delighted or frustrated cust
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