RBC launches more services for clients hardest hit in pandemic using hundreds of retrained staff [Toronto Globe and Mail (Ontario, Canada)]
Royal Bank Of Canada (RY)
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Source: Toronto Globe and Mail
RBC launches more services for clients hardest hit in pandemic using hundreds of retrained staff Royal Bank of Canada has retrained hundreds of staff to build custom financial relief plans for personal banking clients who are in the most severe financial stress caused by the economic fallout from the new coronavirus. In mid-March, the country’s largest banks hastily rolled out programs allowing customers who have lost jobs or income to defer payments on mortgages and other loans for up to six months. They built self-serve online portals to take applications for relief to automate as many approvals as possible. So far, RBC has processed more than 250,000 requests for deferrals. But the bank is now turning its attention to its next phase of customer support. Over the past two weeks, RBC has retrained around 200 staff who normally adjudicate new loan applications and redeployed them to help create tailored relief plans for clients who have been hit hardest by the crisis. The plans are de
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- 12/3/25 - Beat
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- 12/5/25 - Form 424B2
- 12/5/25 - Form 424B2
- 12/5/25 - Form 424B2
- RY's page on the SEC website