Starbucks said buy something or leave: How people feel about it [USA TODAY]
Starbucks Corporation (SBUX)
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Source: USA TODAY
Starbucks announced a policy in , defining a customer as anyone who enters Starbucks - whether they buy something or not. That policy was reversed in January. While some customers understand the change, others feel it's inhumane. And some Starbucks employees feel the policy puts a strain on already overworked and underpaid workers. Starbucks did not immediately respond to requests for comment on April 17, but the company's new chairman and CEO Brian Niccol said in a statement in August that the change would increase sales and bring customers back to the coffee shop's lobbies. “We're getting back to Starbucks,” the statement read. “We're refocusing on what has always set Starbucks apart - a welcoming coffeehouse where people gather, and where we serve the finest coffee, handcrafted by our skilled baristas.” In addition to reversing its open-door policy, Starbucks also announced on Jan. 27 that customers who have their first drink in the lobby can , a potential incentive for cu
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