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Stock impact report

Verizon offers $20 credit to customers affected by massive wireless outage [CNBC]

Verizon Communications Inc. (VZ) 
Last verizon communications inc. earnings: 4/24 07:30 am Check Earnings Report
US:NYSE Investor Relations: verizon.com/about/investors
Company Research Source: CNBC
Verizon Communications said on Thursday it is offering a $20 credit to hundreds of thousands of customers impacted by its 10-hour outage on Wednesday that the U.S. wireless company said was caused by a software issue. Verizon said the issue primarily impacted customers in the northeast, southern California, Texas and pockets of the Midwest and was not the result of a cyberattack. The issue was resolved around 10 p.m. EST Wednesday. The Federal Communications Commission said it would review the outage. “We did not meet the standard of excellence our customers expect and that we expect of ourselves. To help provide some relief to those affected, we are giving customers a $20 account credit,” Verizon said. The company added “if customers are still experiencing issues, we encourage them to restart their devices to reconnect to the network.” The outage prompted several major cities to advise residents to use other carriers to call emergency services. Downdetector, which aggregat Show less Read more
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