It’s Time For The Age Of The Customer [Forbes]
Walmart Inc. (WMT)
Last walmart inc. earnings: 2/18 06:00 am
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Source: Forbes
ers' focus needs to immediately shift from preserving stores to retaining customers.GettyThere were a lot of good reasons why retailers based their strategy, organization, and operations on stores. But a lot of those reasons have now become irrelevant. The one thing that is not irrelevant – and will never be irrelevant – is the customer.To be clear, yes I am aware that retailers have been talking about customer centricity for more than a decade. But if you look at the way their organizations are structured and planned, it isn’t by customer, it’s by store and sometimes more broadly by channel. has not made the changes it needs to make in order to truly be customer centric. For at least the last decade, it has been all talk.Now, they will have no choice. The growth coming from stores is over for the foreseeable future. The ability to create price differentiation through brand and experience – as it is primarily expressed in stores – is significantly hindered. ers cannot continue to pre
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News
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WMT
Earnings
- 11/20/25 - Beat
WMT
Sec Filings
- 12/4/25 - Form 144
- 12/4/25 - Form 4
- 12/3/25 - Form IRANNOTICE
- WMT's page on the SEC website