Biden administration partners with states to protect airline customers [CNBC]
Southwest Airlines Company (LUV)
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Source: CNBC
complaints against airlines and ticket agents as part of the Biden administration's efforts to enhance consumer protections. Currently, the authority to enforce passenger protections lies solely with the federal government. And while state attorneys general receive consumer complaints, airlines are not legally required to respond to their inquiries. Under the partnership, Buttigieg said the states will investigate complaints against airlines and refer them to the U.S. Department of Transportation for priority review and enforcement action. They will also report carriers for failure to respond to requests for information. The DOT will give the states access to its consumer complaint database. “The truth is we need force multipliers to help meet the need given the record-breaking air travel that we have seen,” Buttigieg told reporters. Complaints about U.S. airlines climbed sharply last year even as flight cancellations dropped to a 10-year low, data from the Transportation De
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