The Marriott-Sonder debacle continues: Marriott tells booted guests to beg their credit card companies for a refund [Business Insider]
Sonder Holdings Inc. - Class A (SOND)
Company Research
Source: Business Insider
This story is available exclusively to Business Insider subscribers. Become an Insider and start reading now. Have an account? Log in Marriott kicked guests out of Sonder properties abruptly on Monday. Marriott previously said it would process refunds for guests' stays. The hotel chain is now advising customers to contact their credit card companies for refunds. Marriott is asking guests who were booted out of Sonder properties to go to their credit card companies for refunds. On Sunday, the hotel chain abruptly ended its licensing agreement with Sonder Holdings, a short-term rental firm, and directed guests staying in Sonder properties to vacate the buildings on short notice. Sonder filed for Chapter 7 bankruptcy on Monday. Now, affected guests say Marriott is backing out of its promise to help obtain refunds for their ruined Sonder stays. On Tuesday, the hotel operator said on its FAQ page that customers who had made a Sonder reservation through Marriott channels sh
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SOND
News
- Garry Marr: Sonder nightmare a reminder that a traditional hotel can be a traveller's best friend [Yahoo! Finance Canada]Yahoo! Finance Canada
- Stranded hotel guests offered loyalty points after cancellations [Yahoo! Finance]Yahoo! Finance
- Marriott bets that an overly forgiving policy can retain key guests [Yahoo! Finance]Yahoo! Finance
- Rage and ruined holidays: how the Marriott-Sonder meltdown unraveled into chaos for customers [Business Insider]Business Insider
- Airbnb rival Sonder Holdings to file for bankruptcy [Yahoo! Finance Canada]Yahoo! Finance Canada
SOND
Sec Filings
- 11/14/25 - Form 8-K
- 11/5/25 - Form 8-K
- 10/24/25 - Form 8-K
- SOND's page on the SEC website