Stranded hotel guests offered loyalty points after cancellations [Yahoo! Finance]
Sonder Holdings Inc. - Class A (SOND)
Company Research
Source: Yahoo! Finance
This would be both frustrating and frightening as you scramble to find new accommodations when you are far away from home. Now, imagine that instead of being offered actual compensation by the major hotel chain that put you in this position, you are offered just a few loyalty points – and only if you specifically request them. Unfortunately, this is the situation many guests have faced recently. Here's how these guests ended up stranded, along with details on the response from the hotel chain. Some hotel guests had to leave with no warning. Shutterstock Hotel guests left stranded due to liquidation On November 10, 2025, Sonder Holdings Inc . announced it would immediately begin winding down operations and initiate Chapter 7 litigation. Sonder operated “intimate boutique hotels” and “design-forward apartments,” according to the announcement. It also had a partnership with Marriott International. Related: Major US airport closes TSA checkpoints, no plans to reopen Unf
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SOND
News
- Garry Marr: Sonder nightmare a reminder that a traditional hotel can be a traveller's best friend [Yahoo! Finance Canada]Yahoo! Finance Canada
- Marriott bets that an overly forgiving policy can retain key guests [Yahoo! Finance]Yahoo! Finance
- The Marriott-Sonder debacle continues: Marriott tells booted guests to beg their credit card companies for a refund [Business Insider]Business Insider
- Rage and ruined holidays: how the Marriott-Sonder meltdown unraveled into chaos for customers [Business Insider]Business Insider
- Airbnb rival Sonder Holdings to file for bankruptcy [Yahoo! Finance Canada]Yahoo! Finance Canada
SOND
Sec Filings
- 11/14/25 - Form 8-K
- 11/5/25 - Form 8-K
- 10/24/25 - Form 8-K
- SOND's page on the SEC website