Instacart to pay $60 million to settle FTC claims it deceived customers [CNBC]
Maplebear Inc. (CART)
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Source: CNBC
The agency alleged that Instacart used a number of deceptive tactics in its subscription signup and “satisfaction guarantee” advertising that caused consumers to pay more in fees, and prevented them from securing refunds. The FTC has sought to crack down on deceptive billing and sign-up tactics across several industries. In this article Pavlo Gonchar | SOPA Images | Lightrocket | Getty Images Instacart will pay $60 million to settle allegations by the Federal Trade Commission that it misled users with false advertising and deployed “unlawful subscription enrollment” practices. The federal agency alleged that Instacart used deceptive tactics in its subscription signup and “satisfaction guarantee” advertising that caused consumers to pay more in fees, and prevented them from securing refunds. For example, the FTC said Instacart falsely dangled promises of “free delivery” to consumers on their first order, while shoppers were still required to pay a mandatory service fee to
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CART
News
- Instacart to pay $60 million in refunds after feds allege it deceived customers [CBS News]CBS News
- Instacart to pay $60M to settle FTC claims it deceived consumers [TechCrunch]TechCrunch
- Instacart settles with FTC over deceptive practices but faces separate investigation into prices [Yahoo! Finance Canada]Yahoo! Finance Canada
- Instacart's AI-Driven Pricing Is Being Investigated by the FTC—Here's What You Need to Know [Yahoo! Finance]Yahoo! Finance
- The FTC is reportedly investigating Instacart's algorithmic Eversight pricing. [Verge, The]Verge, The
CART
Earnings
- 11/11/25 - Beat
CART
Sec Filings
- 12/15/25 - Form 144
- 11/25/25 - Form 8-K
- 11/25/25 - Form 4
- CART's page on the SEC website